Eligibility:

1. Refund eligibility varies by course format (on-demand vs. live). For on-demand courses, refunds may be requested within 30 days of purchase if less than 10% of the course content has been accessed.
2. Live training sessions are refundable only if you cancel 3 business days before the session start date. After that period, no refunds are granted.

Non-Refundable Circumstances:

1. If you have accessed a significant portion of the course or have downloaded proprietary materials, refunds may be denied.
2. Refund requests based on failure to meet hardware/software prerequisites do not qualify unless explicitly stated.

Process:

1. Refund requests must be submitted in writing to support@cognus.co with proof of purchase and explanation.
2. Approved refunds are processed within X business days to the original payment method.

Read the complete Terms of Service here.